Effective Date: 19 Sep 2025
Return & Refund Policy
At Flokee, we strive to provide reliable and transparent services, including IT solutions, hosting services, investment opportunities, and lottery-based earning plans. This Return & Refund Policy outlines the conditions under which refunds may be granted. By using our services, you agree to the terms set forth in this policy.
General Policy
Flokee operates on a no-refund policy for most services due to the nature of digital transactions, investment plans, and lottery-based participation. However, under specific conditions, refunds may be granted at Flokee’s discretion.
Refund Eligibility
- Duplicate Payment: If you accidentally make multiple payments for the same service.
- Failed Transactions: If the payment is deducted from your account, but the service is not activated.
- Service Disruptions: If a technical failure on our end prevents you from using a prepaid service.
Refunds are not applicable in the following cases:
- Investment Plans & Lottery Entries
- Used Services such as hosting, IT support, or consultancy
- User Negligence (e.g., incorrect payment details)
Refund Process
- Submit a Request: Contact our support team at support@flokee.net within 7 days of the transaction.
- Provide Details: Include your transaction ID, payment proof, and the reason for the refund request.
- Review & Approval: Our team will review the request and notify you within 5-10 business days.
- Refund Issuance: If approved, refunds will be processed to the original payment method within 7-14 business days.
Chargebacks & Disputes
Users are encouraged to contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension.
Policy Changes
Flokee reserves the right to modify this policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.
