Effective Date: 19 Sep 2025
Cancellation Policy
At Flokee, we aim to provide seamless digital services, including IT solutions, hosting services, investment opportunities, and lottery-based earning plans. This Cancellation Policy outlines the terms and conditions for canceling services or subscriptions. By using our platform, you agree to the terms stated below.
General Cancellation Policy
Due to the nature of our digital services, cancellations are generally not permitted once a transaction is completed. Users must carefully review their selections before making a payment. Specific services may allow cancellations under certain conditions, as detailed below.
Cancellation Eligibility
Cancellations may be considered in the following cases:
- Subscription-Based Services (e.g., Hosting & IT Solutions): Users can request cancellation before the next billing cycle. No refunds will be issued for the current billing period.
- Duplicate Transactions: If you accidentally make multiple payments for the same service, you may request cancellation of the duplicate order.
- Service Unavailability: If a paid service cannot be delivered due to technical issues on our end, a cancellation request may be accepted.
Cancellations are not permitted for the following:
- Investment Plans & Lottery Entries: Once funds are allocated, they cannot be withdrawn or canceled.
- One-Time Services: Services such as consultancy, IT support, and other non-subscription-based services are non-cancellable after confirmation.
Cancellation Request Process
- Submit a Request: Email support@flokee.net within 24 hours of the transaction.
- Provide Details: Include your order ID, payment proof, and the reason for cancellation.
- Review & Approval: Our team will review the request and notify you of the decision within 5 business days.
Refunds for Canceled Services
If a cancellation request is approved, refunds will be processed according to our Return & Refund Policy. Refunds will be issued to the original payment method within 7–14 business days (if applicable).
Policy Changes
Flokee reserves the right to update this policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.
